They company my husband chose was already porting our phone # over - Nextiva did not even know my business phone # yet, I had no access to an admin portal, no security pin (apparently you create that and they asked for it when I was trying to cancel but I had no idea because literally did nothing but talk to a damn sales rep), no training with nextiva, nothing, they did nothing for me except take my money and get me to very quickly sign a contract. Honest mistake, our communication is hit and miss and getting a VOIP was a priority for us both. The next day my husband informed me that he already signed a contract for services with a different company the week before and they were already porting our phone #. I started talking to a sales rep for nextiva on monday and by Tuesday I had made the decision to move forward with their services, I signed the contract, etc. They do not deserve one star but zero is not an option Now, I am paying for two service providers. I receive the same monthly email that I always have. I NEVER RECEIVED NOTICE STATING I WOULD BE AUTORENEWED INTO ANOTHER 36 MONTH CONTRACT. Why would anyone agree to a 36 month auto-renewal? I have requested cancellation several times to be told that they could give me a discount (EXTORTION) to basically buy out of the contract. They have still failed to cancel my account telling me of an auto renewal I was never informed of and didn't agree to. The new company sent word for them to cancel and I sent an email as well. I made arrangements for another provider as my contract ended. I was told there was nothing they could do. Upon calling them I was informed that the warranty nveniently when my contract expired. Earlier this summer my phone completely died.

Each month I receive a Renewal email for my account.

The service was poor experiencing several outages and issues. I signed a 36 month contract porting my GOOGLE number to Nextiva in July 2018. Like the other businesses I would give a ZERO. Like the other businesses I would give A ZERO

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